Web projects are expensive and time-consuming and since they require huge investments, then they usually create huge expectations. Unfortunately, in our line of work, we have seen that web projects can fail badly due to reasons that are not even connected to the IT solution that is being created. Instead, those reasons may often lie in the service or within the company’s internal processes. This means that sometimes, it may be reasonable to take a step back and to first focus on analysing and improving the service. Service design provides the perfect tools for this.
Service design enables analysing the service thoroughly and through that, transforming it into something more valuable, user-centred, and efficient. Service design can be conducted within any company quite easily with “simple home tools”, meaning that you do not always need to plan a big budget for it or hire a design agency.
But how do we know when to bet on service design instead of investing in a new IT solution?
In this digital guide, we have written down the most common warning signs that indicate that a planned web project might not bring about the desired results.
This guide is mainly aimed towards specialists who are responsible for ordering web updated for the company – e.g. business managers, development managers, service managers, and product owners.
We hope you enjoy reading it!
Trinidad Wiseman’s team