Software Development for Business Optimisation

We design and develop business-critical software solutions that reduce manual work, support better decisions and fit naturally into your organisation’s workflows. From planning the change to building, implementing and turning the solution into measurable value, we help make it work in practice.

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What will you gain from working with us?

Software development creates real value when it solves clear business bottlenecks. We help you understand these challenges and address them as a whole, from the perspective of your business, users and technology. Working with us gives you:

Faster and smoother workflows

Less manual work and duplication, including the effective use of AI where it makes sense and delivers clear value.

Lower-risk technology adoption

Critical business systems need carefully planned, tested and future-ready solutions. Code is easier to generate than ever, but reliable software still takes experience and responsibility.

Data for better business decisions

Digitalised workflows give you access to valuable data. We help you bring it together, make sense of it and use it to support better decisions.

A better employee experience

People are more likely to use the solutions because they are based on real workflows, make daily work faster and involve employees in the change.

A better customer experience

Simple, logical services increase sales from both existing and new customers, reduce the load on customer support and make onboarding new employees faster.

Flexibility for the future

Systems grow with your needs instead of being built as one-off fixes.

As an Atlassian Platinum Partner, we help you get the most out of development management tools such as Jira and Confluence, together with AI, to automate key workflows, gain a real-time overview of what is happening and make technical information understandable for non-technical stakeholders.

How we build the right solution for you

1. We start with your business, not the software

We begin by understanding your business challenges and goals, not by jumping straight to technology. AI is one of the tools we can use, but only where it makes sense. Together, we look at why, where and how it can create real value for your organisation.

2. We map your processes and users

Good software does more than work technically. It fits naturally into your team’s everyday work. We map your processes and users together, then shape and test the solution before development begins.

3. We develop step by step, so you see value sooner

We develop the solution in stages, so value reaches your business and users as early as possible. This may mean speeding up a specific task or safely handing part of a workflow over to technology. As a result, your team has more time to focus on the work that matters most. We work with technologies such as Java, Node.js, Drupal, Atlassian, Laravel, Angular, React and Vue.js.

4. We use AI where it genuinely helps

AI tools are part of our development process where they create real value. They support development, testing and documentation, and help us spot potential issues earlier. They do not replace the judgement of our developers. Instead, they free up time for the work that needs a human perspective, such as architecture decisions, user experience and creative problem-solving.

Digital service development stages

Featured projects

Developing the self-service of the Labour Inspectorate

Software development UI design User research and analysis UX design

When developing the self-service of the Labour Inspectorate, we adhered to the principle that the information system must be as intuitive and convenient as possible for the employer and it must provide paperless communications, thus decreasing the administrative burden on both employers and service providers. Over the years, we have developed various modules, such as reporting an occupational accident, occupational healthcare, the work registration of minors, the Pay Mirror etc.

During the development, we placed a special focus on taking the agile approach, but we also prioritised user-centricity and defined a development roadmap. We conducted user research with both the portal’s end users as well as service providers, we did a requirements analysis, we prototyped user views, and developend and tested the final solutions.

A country-wide traffic accident notification system

Accessibility Research and analysis Software development Supervision of the service quality UI design UX design WCAG

The purpose of creating avarii.lkf.ee was to offer a digital alternative for paper documentation, which makes it more convenient to notify of a traffic accident, helps the relevant parties gather more data, and since the solution interfaces with external systems, it helps to save time.

We mapped out the values and shortcomings of the paper form. We prototyped various solutions and tested them with end users. We designed and developed the digital applications, focusing on ease of use and user experience. We interfaced the system with different data warehouses, thus decreasing the number of actions required to be taken by the user.

SK-ID Solutions e-service portal

Accessibility Research and business analysis Software development Supervision of the service quality UI design UX design WCAG

The purpose of creating portal.skidsolutions.eu was to improve the ordering process for Smart-ID, Mobile-ID, e-stamps and other sercurity services through better user experience and by simplifying the daily tasks of SK-ID's in-house specialists.

We mapped out the improvement areas of the earlier version, analysed the requirements for the user experience, and designed and developed a new, dynamic and functional self-service portal. During the development process, we paid extra attention to ensuring structural security.

Zone Webmail application

Accessibility Research and analysis Software development Supervision of the service quality UI design UX design WCAG

The purpose of creating webmail.zone.ee was to develop an email solution based on a decentralised, free software approach. The solution focused on applying the best UX practices used in email services. Its value proposition was based on enabling Zone to offer tens of thousands of existing and new clients a more convenient, easier-to-use complete solution through the development of this application.

We applied an iterative and continuous development process. As a whole, the process involved integrating different online systems, UX-oriented design, and development focused on functionality, speed, a strong user experience and flexibility.

Read more about the Zone Webmail project

A system for managing the daily work of apartment associations

Accessibility Research and analysis Software development Supervision of the service quality UI design UX design WCAG

The purpose of creating Haldusnet.ee was to solve and improve the various ongoing challenges that apartment associations face when dealing with their everyday tasks. In addition to storing general data, the functionalities of the management environment include collecting various readings, organising general meetings, organising communication, and planning management activities. Today, Haldusnet is one of the most popular apartment association task management platforms in the area.

The application in continuous development and the development process is iterative by nature. When making design and development decisions, we base them on legislation, the user experience of both in-house and external users, the reliability of the system and scalability.

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Have an idea that AI could help solve?

AI can help you reach a working solution quickly, but it creates lasting value only when it is connected to real workflows, users and business goals. We help you look beyond the prototype: understand which workflow AI improves, what data it uses, how to assess the quality of its responses, when a person needs to stay involved in decision-making, and how to keep the solution secure and maintainable. This way, your AI solution does not only work in the first demo. It remains reliable, safe and useful as it grows. Recent examples of how we have integrated AI into software:

Sales assistant

An AI-powered sales assistant helps reduce repetitive tasks, such as gathering background information, updating the CRM, keeping calendars organised, and preparing proposals and contracts. This gives the sales team more time for client conversations and meaningful sales work.

Translation solution

An automated translation solution lets users fill in portal forms in the language that works best for them and automatically translates the content into all required languages. This keeps all language versions of the portal in sync, without extra time or manual work.

Bürokratt integrations

Bürokratt integrations connect the virtual assistant with the data sources it needs, so entrepreneurs can get clear, relevant answers to their questions quickly and easily.

More about software development

Website renewal for the Estonian University of Life Sciences

A university website is not just a source of information. It is an important part of how the organisation presents itself and works day to day. In renewing the public website of the Estonian University of Life Sciences, our goal was to create a modern, user-friendly platform that supports different target groups and provides a strong foundation for future development.
Read more about the website renewal

Zone Webmail service renewal

Zone, Estonia’s largest web hosting provider, wanted to thoroughly renew its webmail service, from the technical platform to design and ease of use. The goal was to create a modern, flexible solution that better meets user expectations and works smoothly on mobile devices.

Read more about the project

Let’s talk about your idea

If you have an idea, challenge or plan you want to solve with software, let’s talk it through together.

Mikk Maiste

Custom software development consultant

+372 5125 254

mikk.maiste [at] twn.ee

Send us a message

Frequently asked questions

Not every team wants to write code or build tools themselves. AI is not a standalone solution either. It is part of modern software, and its greatest value comes when it is thoughtfully integrated into teams’ everyday work and processes.
We can help you reach a working solution faster and avoid costly mistakes by bringing experience from a wide range of projects. Your team can stay focused on what matters most: growing your business and developing new ideas.
Software development is not just technical work. It also means making decisions, managing risks and bringing change to life within real teams.

Agile software development is an approach where software is developed step by step, in small parts and in close cooperation with the client. Instead of planning the entire solution in detail from the start, the focus is on quick interim results that can be tested, reviewed and adjusted along the way.
In practice, this means development takes place in short cycles, with a working part of the solution delivered at the end of each stage. This makes it possible to see early on whether the direction is right and make changes before they become costly.

The software development process usually starts with mapping your needs and business analysis. This is followed by solution planning, UX and UI design, development, testing and implementation. After launch, the work often continues with maintenance, support and further development. This process helps reduce risks and keeps development focused.

When choosing a software development partner, it is worth looking at their experience, process, communication style and ability to understand your business needs.

A good partner does more than develop software. They help you think through the solution, assess risks and make well-founded technology choices. Transparency around workload, timelines and priorities is also important.

The cost of software development depends on the complexity of the solution, the scope of functionality, integrations, and how much analysis, design and testing are needed.

The price is also affected by whether you are building a new system or improving an existing one. It is worth considering not only the initial development cost, but also how easy the solution will be to maintain and develop further in the future.

If your current system no longer supports everyday work, is slow, difficult to use or does not allow you to add new functionality, it is worth reassessing the situation.

In some cases, targeted improvements are enough. In others, building a new solution is the better option. A clear answer comes from analysis that looks at the technical state of the system, business needs and future plans.

Risks can be reduced through clear analysis, a realistic scope and step-by-step development. Decisions should be well-founded and based on real user needs.

Regular communication, visible progress and continuous testing help identify problems early. This makes it possible to adjust the direction before changes become costly.