Processing of Client Data
At Trinidad Wiseman, we take information security very seriously.
In this overview, we explain what personal data Trinidad Wiseman (hereinafter "Trinidad Wiseman" or "we") collects about its website visitors and customers, what it is used for, and who has access to it.
The responsible processor of personal data is Trinidad Wiseman OÜ. Our contact details are:
Our contact details (data controller):
- company name: Trinidad Wiseman OÜ
- address: Meistri 14, 13527, Tallinn
- registration code:. code: 11244225
- email: info [at] twn.ee (infoattwndotee)
- phone: +372 63 11 111
- DPO contact: marko.nemberg [at] twn.ee (markodotnembergattwndotee)
Protecting personal data is very important to us, and we take it very seriously. Key employees of Trinidad Wiseman have completed European data protection regulation (GDPR) training, and our development principles comply with privacy by design and default and best information security practices.
Our activities comply with all relevant actions and corresponding European Union legislation and laws of the Republic of Estonia.
In processing personal data, we adhere to applicable laws concerning personal data protection, including the European Parliament and Council Regulation (EU) 2016/679 (hereinafter "GDPR") and the Estonian Personal Data Protection Act.
Your rights as a data subject
You have the right to:
- access your personal data,
- correct your personal data,
- delete your personal data,
- transfer your personal data,
- not be judged solely based on automated data processing,
- withdraw your consent.
The Purpose and Legal Basis of Data Processing
We process personal data for everyday business activities based on legitimate interest to offer products or services that interest, assist, and complement existing solutions.
We process data for the following reasons:
- for providing services to our customers
- for improving the user experience of our services and marketing efforts
- to answer queries and sales requests
- when organising client events that you have registered to participate in
- for recruitment purposes
During the recruitment process, we review your CV and/or LinkedIn profile. The contact information therein is used solely to connect with the candidate. We do not use automated decision-making or profiling software in recruitment.
If Trinidad Wiseman provides services to you or your company, or you send us an inquiry through the website's contact form, personal data processing will also occur, during which sharing personal data with us is necessary.
We process client data for the preparation, conclusion, and execution of customer contracts and offers. Therefore, we may process personal data, such as company representative names, contact details, and job positions.
We store personal data collected from inquiries as long as the signed customer contract is valid. If the customer contract is not signed, personal data is stored only for statistical purposes and for a limited time. We have a legitimate interest (GDPR Art 6(1)(f)) in sending marketing communications (such as invitations to client events) to maintain a business relationship with our clients. Accounting-related data is retained according to applicable law.
The legal basis for such processing of personal data is processing necessary for the performance of a contract with the data subject, or the use of pre-contractual measures as per the data subject's request (GDPR Art 6(1)(b)).
About the Cookies Used on Our Websites
We have various types of technical and organizational security measures in place to protect personal data and prevent misuse.
Overview of cookies used on the website
Like most companies, we collect data about visits to our websites www.twn.ee and atlassian.twn.ee, and use browser cookies to measure this usage statistics, helping us analyze our web channel user experience.
Cookies are used practically on all websites today. They are small files saved on your computer that provide the service provider with information about what can be done to ensure a better user experience in their service.
These do not store personal data, and the information is anonymous. We recommend keeping cookies active, as disabling them may impair the browsing experience on websites.
The purpose of using cookies is to offer visitors the best possible user experience, supplement the website, and show visitors advertisements that may interest them.
- remember your language preferences on our website
- analyse the user experience on our website
- run A/B tests and various usability experiments
- analysing visitor trends and doing demographical analysis (we don’t do any individual profiling)
The cookies we use fall into the following categories
Cookies necessary for the functioning of the website are cookies without which it is not possible to use the website comfortably.
Performance measuring cookies. Like most companies, we also use Google Analytics, which helps us understand which sections of our website meet user expectations and which do not. We look at how long visitors stay on our website and which content pages are of most interest. Google Analytics does not allow a specific user to be identified, as the information is anonymous. You can read more about this on Google Analytics' homepage.
You can opt out of data collection through Google Analytics at any time. Detailed instructions are available at https://tools.google.com/dlpage/gaoptout.
We occasionally test new features and make minor changes to our website. These cookies are necessary for our website to display correctly, and for us to know whether the update worked well or poorly (e.g., through A/B testing).
Cookies required for advertising activities allow us to show visitors ads that interest them. For example, we may use Google AdWords to display potentially interesting ads to our visitors within a limited time frame. Therefore, you may notice our ads on various Google services and other websites. You can read about AdWords at https://policies.google.com/privacy/update?hl=et.
For social media, we use solutions provided by Facebook and LinkedIn, meaning that you may notice our calls/advertisements on Facebook, Instagram, and LinkedIn. You can read about Facebook at https://www.facebook.com/privacy/policies/cookies and LinkedIn at https://www.linkedin.com/legal/cookie-policy.
How to completely opt out of cookies
Generally, it is wiser to leave cookies enabled, as disabling them may lead to a poor user experience on websites, but if you wish, you can turn them off completely. Since the methods for disabling cookies differ for each web browser, you can find detailed instructions in your web browser's help section.
Subscribing to and opting out of newsletters
We only send newsletters to those who have subscribed, so the basis for sending them is consent. To unsubscribe from the newsletter, click on the unsubscribe button at the footer of the newsletter. Once you have unsubscribed from our newsletter, you will not receive any more. If the unsubscribe was a mistake and you still want to receive the newsletter, you can re-subscribe.
The server hosting our websites www.twn.ee and atlassian.twn.ee may record queries you make to the server (the web address you open, the web browser and device you use, IP address, access time, etc.). These data are used solely for technical purposes, i.e., to ensure the proper functioning and security of the website and to investigate possible security incidents.
We hope the above information was helpful. If anything was unclear, and you would like more information, please write to us and we will respond as soon as possible.
Trinidad Wiseman's Data Protection Specialist (DPO) and our GDPR consultant for clients is Business Development Director Marko Nemberg, who can be contacted at marko.nemberg [at] twn.ee (markodotnembergattwndotee) and info [at] twn.ee (infoattwndotee).
Together we are more successful - write to us!
+372 63 11 111 info [at] twn.ee (infoattwndotee)