Atlassian solutions

As an Atlassian Platinum Partner, we offer Atlassian licenses at the best price with reliable support and management, helping you choose the right product for your organisation.

Atlassian tools and solutions help streamline services and processes while ensuring quality control—not just in IT companies, but across various industries. If your organisation's inquiries, orders, work orders, and documentation are scattered across emails, Excel files, and Teams or Slack chats, Atlassian solutions can help structure and automate these processes. We assist in selecting and purchasing Jira and Confluence licenses and optimising their use for maximum efficiency. 

Our consultants and designers configure visually appealing and brand-aligned intranets, user support platforms, resource management and time tracking environments, as well as solutions for monitoring information security standards (E-ITS) to enhance process management and communication.  

Our Atlassian-certified trainers and practitioners help onboard teams quickly and ensure that Jira and Confluence deliver the promised convenience and efficiency.

We helped to implement software for managing production processes and developed an intranet, both of which help to facilitate project management, the management of appeals from different parties, getting an overview of different works, and document management.

We started by mapping out the whole production process by departments, then developed a concept for the solution, tested that in the working environment, created automations for creating different work tasks, designed the final solution, and helped to implement it by training and advising its users. We also developed an intranet that makes internal communications more efficient. We first conducted a workshop to determine the main bottlenecks in the company’s information exchange and then prototyped, tested and designed the final solution.

Invaru’s intranet was built on the Atlassian Confluence platform to consolidate fragmented information into a single environment, improve internal communication, and support the daily work of approximately 80 employees.

The process included extensive user research, workshops, and mapping of user needs and intranet structure, along with visual design aligned with the company’s CVI. In addition, we developed a navigation logic, design system, and conducted user testing. Invaru’s employees actively participated in every stage of the process – this ensured a solution that is truly user-friendly, functional, and relevant to their daily work.

Bondora decided to migrate from Asana to Jira to enhance team collaboration, improve workflow transparency, and consolidate development, business, and support processes into a single environment. The goal was to bring all teams under one platform, increase process visibility, and support large-scale planning.

Jira was first introduced to development teams and later expanded to include marketing, HR, customer service, finance, and other support teams. Each team’s documentation tasks, rights and workflows were structured within Confluence. During the migration from Asana to Jira, we created JQL-based views, configured automation rules, and designed dashboards for efficient management. Ticket flows were customised based on team needs — including shared workflows, validation rules, and templates.

Zendesk was integrated with Jira to improve collaboration between customer service and product development. We also implemented Xporter and Deep Clone for added functionality. In addition to end-user and administrator training, we provided onboarding support to help the organisation quickly adapt to the new system.

The Ministry of Education and Research (HTM) implemented Jira Service Management to replace its previous request tracking system (Request Tracker), increasing transparency and collaboration between development teams. The implementation was part of a broader initiative to develop HTM’s ICT service portfolio, aiming to improve issue management, automate processes, and provide better support for education, research, and cultural institutions.

We began by mapping existing processes and request types in cooperation with HTM’s support teams. Based on this, we configured the Jira Service Management environment, tailored the solution to the services in scope, and set up workflows, user permissions, and automation rules. We also supported the handling of requests received via email and phone by implementing the Email This Issue add-on. End users were involved throughout the process, and we designed custom dashboards and queue views based on their input. The focus was on ensuring a seamless transition from existing processes to the new environment while maintaining a high level of usability.