Building a Smart Future for Humans

The essence of a development service extends beyond just coding a pre-designed software solution. It also involves orchestrating communication between systems, performing software maintenance, and managing updates. As part of our development process, we establish a variety of service touchpoints, ensuring we efficiently deliver services to clients, implement vital business metrics, and consistently monitor established systems.

targa tuleviku arendus

„We have had the pleasure of working with Trinidad Wiseman as our technical partner for our tourism marketing information system. Their development approach is highly flexible and agile, allowing us to achieve our desired outcomes accurately. They also accommodate any changes or adjustments that may arise during the project. The team at Trinidad Wiseman is responsive and quick to address any issues that come up. 

The project manager has been consistently available for consultations, offering valuable insights into existing and potential solutions. This level of collaboration has made our day-to-day interactions smooth and efficient.”

- Maili Saia, Head Specialist at the Tourism Department of Tallinn Enterprise Board

Benefits of Development

Is It Time for Development?

System Upgrade

Your business principles have changed, and the current information system no longer meets your needs. Outdated and obsolete information systems pose security risks and become sources of unnecessary expenses. Therefore, regular software updates are essential. 

Custom Solutions

Your organization requires custom solutions that off-the-shelf options cannot provide (such as website templates). 

Through Strategic Development, You Can Efficiently Cut Costs and Boost Revenue By...
  • Automating processes
  • Providing services 24/7
  • Facilitating inter-system communication
  • Collecting and systematising information
  • Filtering and processing data
  • Updating and ensuring software security
  • Improve the availability and quality of information required for making management decisions
  • Reduce waiting times in customer service
  • Enhance and expedite customer communication

Business Cases

With a smart approach, you can reduce the efforts required to achieve results. Integrating systems helps minimise risks, save time, optimise costs, and increase revenue.  

Enhance Data Quality

Are you manually inputting data into the system? Besides being time-consuming, manual entry is prone to errors. Even the most careful data entry personnel can occasionally get distracted or press the wrong key. These mistakes can result in erroneous management decisions. 


A software solution that automates data transfer between systems enhances data quality by eliminating human factors during the transfer process. Even if an error occurs within the system, it is easier to locate and rectify through the code. Errors stemming from manual entry are random, making them harder to detect and resolve. High-quality data contributes to making informed management decisions. 

Automate Systems and Processes

Are you manually sending notifications to users when planning major system changes? Or do you spend a significant portion of your day responding to emails and manually confirming orders? 



By automating your systems and processes, the system itself can send notifications, such as emails and SMS messages, with the required content. This ensures that necessary information reaches the customer quickly and timely. Furthermore, an automated system can determine and decide which response should be sent for each email. Automation reduces costs as tasks are completed much faster. 

Increase Sales

Want to achieve higher sales results? Automation can help provide the opportunity for customers to book services or shop online 24/7, without requiring additional effort from your team. What's more, an automated digital sales process frees up time for your team, which can be directed towards other essential activities, thereby increasing their productivity. 

Overview of Development Service

Development Service Explained: What to Expect?

When off-the-shelf solutions are insufficient, don't work, or if you simply desire more, turn to us. We create tailor-made solutions that precisely meet your needs. 


Typically, we handle 150-160 projects simultaneously, with development projects being one of our primary services. Our specialists have over 10 years of software development experience and possess a broad technological toolbox, providing an advantage in utilizing and integrating different systems. 


At Trinidad Wiseman, we offer a methodical software development process that considers the organization's need for change. We engage in design, development, testing, and implementation planning, with our project team consisting of various developers (front-end, back-end, and sometimes full-stack) and testers. 

fa-diagram-project fa-sm


We have a well-established agile development process that begins with defining tasks and assembling the team. Our uniqueness lies in the smooth collaboration between developers, designers, and analysts, enabling us to develop software that aligns with both user needs and business objectives. We are capable of solving problems on three levels: business, human factor, and technology.  


Once the team is formed, we break down functionalities into smaller pieces and commence detailed analysis, which runs parallel to the design phase. After analysis and design are complete, we proceed to development.  


Handling multiple different pieces simultaneously means that various functionalities are developed in parallel, resulting in a fast product delivery. Depending on the project, we mostly employ the Dual Track Scrum, but we can also combine different methodologies when necessary.

fa-arrow-progress fa-sm


Once we have sufficiently designed the functionality (up to the technical architecture level), the daily development cycle begins, accompanied by testing, resulting in the periodic completion of agreed-upon functionalities for each new subscriber.  


Each development cycle (sprint) starts with planning and concludes with a demo of the completed functionality. The readiness of functionalities is assessed based on quality criteria. At the end of each sprint, we conduct a retrospective meeting to evaluate team performance, gather feedback, and make suggestions for collaboration in the next sprint. Once the minimum necessary functionality is developed, we decide on the next steps in consultation with the subscriber.  


It's worth keeping in mind that software development is a long-term process, and no software is ever truly finished. Regular security updates and ongoing enhancements are necessary.

fa-list-check fa-sm


A wide range of documented and tested software solutions (mobile apps, web, information kiosks, systems) that can also transition into the maintenance and monitoring phase. 


Great Things Are Achieved Together

As specialists, we offer various alternatives and support you in implementing the development process, but we do not make decisions on your behalf. Why? Because only you can decide on the details and make the right choices based on your in-depth knowledge of your organization and its internal processes.

fa-timer fa-sm

Consideration of Implementation Period

Software development is followed by an implementation period within the organization, which should be taken into account before ordering software. Organization members need to be prepared to receive and start using the new software.  


As with anything new, it takes time to adjust to and establish new workflows. By factoring in the implementation time into your action plan, you can start benefiting from the created software solution more quickly.

fa-handshake-angle fa-sm

Collaboration and Presence

Our experience has shown that the strongest efficiency and results come from strong collaboration with the client. Continuous open communication and a shared goal to strive towards form the foundation of collaboration.


We believe that valuable software cannot be created in a vacuum, and reaching the right solution requires not only financial investment but also time and mental commitment.

fa-user-group-simple fa-sm

IT Background is Not Mandatory

Software development is a technical and complex field with its own language and artistry. Prior experience with software development when ordering is always beneficial, but it is not necessary to be able to speak the development language oneself to implement complex ideas.  


Success is based on communication and mutual understanding. We use understandable language in our work and explain development nuances when needed because we know that it is easier to make even the most complex technical decisions with clear understanding.

fa-hand-holding-heart fa-sm

Embracing Change

Software is a powerful tool for creating value. However, software alone does not magically solve all problems; the organization itself and its ability to adapt and embrace change play a significant role in value creation.  

The best results are achieved when internal organizational changes go hand in hand with software development.

fa-laptop-code fa-sm

You Get the Most Out of Software Development When...

  • The system is designed with the end user in mind
  • Data is automatically synchronized between different environments
  • The organization is open to change and focused on the future
  • Cost planning considers the time required for system implementation

Cost of Service

Factors Affecting Price and How to Manage Them

The cost of a software development project is mainly determined by the volume and complexity of the functionalities being developed. Functionalities that may appear simple at first glance can involve numerous complex connections and business rules that need to be considered to achieve the best result.

We understand that investment decisions should be based on the organization's existing resources and software costs. Defining boundaries is extremely helpful in achieving the best possible outcome.

The clearer the understanding of functionality, goals, and budget in the initial stages of the project, the easier it is to make decisions during development that support those goals. Setting boundaries provides a direction that guides the team's approach and allows them to focus on what is most important. 

Factors That Influence the Price Include:


  • Definition of tasks
  • Level of complexity
  • Software requirements
  • Volume of functionalities
  • Time required
  • Team size
  • Project deadline



  • Technologies used
  • Reusable and ready-made components
  • Methodologies Existence of technical debt
  • Non-functional requirements
  • Existing documentation

Success Stories of Clients Who Have Benefited from Development

Development an error management system for Estonia's medication authenticity verification information system

In cooperation with the Estonian Medicines Verification Organisation (REKS), we implemented the REK-IS project, aimed at developing software to ensure the quickest and best possible availability of medicines to the patient. 


Read more

The development of the Social Insurance Board's self-service booking system

In collaboration with the Social Insurance Board (SKA), the Health and Welfare Information Systems Centre (TEHIK), and TripleDev, the newly developed information system enables the booking of appointments for various essential social services. The number of visits to the Social Insurance Board's self-service environment has already surpassed one million in 2023.


Read more

Our Clients

The North Estonia Medical Centre
Environmental Investment Centre
Tender Electronic Daily (TED)

Get in touch!

Would you like to order a software development project from us? Please contact our Head of Digital Transformation for further assistance.


The digital transformation field brings together software development specialists and developers whose output is to implement our partners' ambitious ideas in machine code. To achieve the best results, the digital transformation field closely collaborates with service design specialists and analysts. This collaborative approach ensures seamless integration of innovative design concepts and analytical insights into the implementation process.

Eva Salumäe

Head of Digital Transformation

Eva, our head of digital transformation, brings a strong background in software development to the team. With a bachelor's degree in mathematics from the University of Tartu and a master's degree in business administration from EBS, she has honed her expertise in the field for over 15 years. Eva has successfully served as both a project manager and a team leader, showcasing her versatile skills in managing and leading software development projects.

If you wish to discuss your project or have questions about the work being done at Trinidad Wiseman, please feel free to get in touch with us.

Get in touch!

*marked fields are mandatory

Full service (UX, analysis, development, testing)

Atlassian services

Business analysis or service design

System analysis

E-government consultation/development



WCAG (Accessibility) consultation or audit


Software testing

Training/other consultation





Never submit passwords or credit card information through this form.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Follow us!

Discover inspiration, delve into educational content, and get an exclusive peek into our office life and team events. Join our community! 🎉

Read the latest posts on our blog :)

How we helped Elisa Estonia make their stores paperless through UX/UI design

How does digital transformation help us preserve forests and avoid clutter? Read our latest blog article about Elisa's recent success story—the paperless office project—to learn more. We interviewed Kristi Kirsman, Elisa's project manager-analyst, and Saale Truu, Trinidad Wiseman's User Experience Designer, who played key roles in the project.

Read more