Did you know that mentoring can help improve your professional skills?
Even if you are already an excellent specialist and do your job perfectly, transferring your knowledge to someone else can be tricky. But why should an already qualified specialist want to pass on his knowledge and experience?
From the end of March to the beginning of June, a full-stack development team of 8 interns worked in TWN's Tallinn office. They are Tallinn University's informatics students whose task was to create an information system for TWN offers.
At the same time, our designers were shadowed by 8 Master's students in the service and design management program of the University of Tartu Pärnu College. Beforehand, the students were given a short questionnaire prepared by the mentor to fill out, based on which TWN could help them better fulfil their job shadowing goals (including what the expectations are and what kind of work each person wants to do in the future). Students could, for example, create personas and test the accessibility of the website as part of the workshop.
This article shares the experiences of 16 trainees and 4 mentors.
What does mentoring experience give to professionals?
The leading mentor of the intern full-stack team was Hegle Sarapuu-Johanson, co-founder and Chief Innovation Officer of TWN. Our UX designer Timo Treit supervised the job shadow day. TWN developers Priit Puru and Joosep Jõeleht also participated in the interview as mentors. Whenever students had a question or thought, they could discuss it with their mentors.
Trainee feedback to mentors and TWN
"Trinidad Wiseman was my first choice precisely because UX topics interest me greatly. The trial day at TWN provided a great opportunity to see the work of a service designer in a large and professional team and only increased my interest in the field," explains Liisa.
"I chose TWN to get to know practical work in an organization that does not limit itself to generating design solutions but has hands-on experience in redesigning and creating IT systems and applications," says Jörgen.
"The job shadow day allowed me to fit in a workday full of activities related to service design. The reception was very warm - I felt welcome. I was introduced to the office and office life. Although it was difficult for us to find a suitable time together, the mentors remained calm and pleasant," Lily shares her experience at TWN.
Several trainees point out that TWN knows how to empathize with trainees. The office has a pleasant and free atmosphere - not a dry and strict "sitting for hours" impression office work has left so far.
"It's nice when you can get up without telling anyone, walk to the kitchen and get a coffee or soft drinks and a snack of your choice," says Enri Gregor. Everyone agrees that mentors respond quickly and happily, but you must be proactive.
"I really like that the mentor lets me get my hands on work environments and programs that I had only heard about in lectures. If you have doubts, you can ask the mentor for confirmation," Mark-Kirill comments on the experience. "When doing real work, you have to dare to experiment and not be afraid to make mistakes," he adds.
The students also noted that observing colleagues' communication in different channels was exciting. It gives a feeling of an operative, positive and gentle indoor climate and also gives the feeling that everyone is always involved and does not miss important information.