Design systems

The goal of e-Prospera is to support the social, legal and economic growth of the Central American region through technological solutions. The information system, which was created in cooperation with Vertikal Digital, allows users to declare taxes, sign insurance contracts, and to conduct various activities that involve managing or reporting something, all of it in one central environment.

When building the e-gov services, we took into consideration the need to conduct a thorough analysis and to design the whole thing. We based the system on regional legislation, cultural specificities, security, automation, and accessibility.

We updated the user experience of ERGO’s insurance products, unified their business processes and the self-service portal’s user journeys, and polished their product communications to help with maintaining their competitive edge.

We mapped out the expectations and worries of users in the Baltics, we analysed the sales and damage claims processes of 8 products, we ideated a new process, we created and tested UX prototypes for the self-service portal, compiled full design system and updated the UI design. We also structured the brand strategy for better product communications.

We unified the user journeys of various services with the goal of making the app more intuitive to use and to bring different services together in one app. The updated app allows users to quickly start fuelling or to pay in the store, but also to keep track of their electricity usage and to serve as a starting point for using other Alexela’s services.

We mapped out the expectations and worries of the clients as well as the business side, the activities of the competition, we ideated possible solutions, we set a strategy for the future and the MVP, we created a UX prototype and tested it. We created design component library (UI Kit) and did the UI design.

In collaboration with the Kenyan ICT Authority and under the Team Europe initiative, we carried out service design, business analysis, and created digital environment prototypes to support the digitalisation of three Kenyan public services. One such improvement is the proposed digitalisation of birth registration processes, which could reduce the average time to issue a birth certificate from one year to one day.

We conducted a current state assessment, which included on-site user research in Kenya across various regions, engaging everyday users and local communities. Working closely with service owners, we developed a solution concept. We created prototypes of user interfaces and carried out business analysis for the required process changes. Additionally, we compiled a handbook for Kenyan public institutions on implementing human-centred digital services.

The Estonian Railways design component library (UI-KIT) ensures a consistent visual language across the organisation’s digital environments. It brings together various elements, principles, and guidelines, enabling the creation of new environments based on existing components. The UI-KIT helps ensure that all Estonian Railways’ digital solutions are visually consistent, accessible, and modern.

We analysed existing internal and external environments to ensure that the created components meet Estonian Railways' needs. We compiled a design component library and prototyped key views. We also prepared UI-KIT documentation, which includes rules and guidelines for its use.

The goal of the new METK website project was to consolidate information that had previously been distributed across several different portals. The new solution had to support various new content types. To ensure a consistently high-quality user experience and keep development efforts manageable, we created a design system based on a UI Kit specifically for the new portal.

We mapped the user interfaces and content types of the portals to be merged. Based on this analysis, we created a UI Kit that includes the necessary components, their variations, and special states. We developed a prototype of the new portal’s user interface, tested it with users, and validated it against development capabilities.

The National Library of Estonia manages several information systems. To support the further development and maintenance of these systems, we initiated the MIRKO design system. By using a UI Kit—a visual collection of user interface components—we have made the creation of digital services faster and more efficient.

We began by analysing existing user interfaces of digital solutions and conducted an inventory of UI components. This mapping served as the basis for creating necessary component variations. To test the components and demonstrate usage scenarios, we prototyped sample views. Additionally, we created documentation describing the purpose and use of each component.