Client Story

Medical Devices and Assistive Technologies Database Strategy

Analysis of the core processes of the Medical Devices and Assistive Technologies Database for mapping the current situation and preparing for development.

Project Overview

Public sector Service design Analysis Prototyping
PROJECT START 2021 November
PROJECT END 2022 January

In collaboration with the Health Board, Health Insurance Fund, Social Insurance Board, Health and Welfare Information Systems Centre (TEHIK), and the Tax and Customs Board, we conducted an analysis project of the Medical Devices and Assistive Technologies Database (MSA) to create a comprehensive future strategy.

The aim was to map the current main processes of the MSA over 10 months, identify bottlenecks, propose future solutions, and prepare for the next stage, namely development.

Creating the future strategy consisted of five stages:

  1. In the Background Work phase, the current situation and future vision of services were mapped in collaboration with the client. This involved conducting interviews and creating interface mappings.
  2. During Service Design, company personas were developed, and a service model was created. This step encompassed compiling detailed descriptions and requirements for the system and its functionalities.
  3. The Design of Future Processes and Preliminary Analysis phase focused on designing process layouts, detailing functional requirements, analyzing the system architecture and interfaces, conducting risk analyses, and formulating data transfer and quality improvement strategies.
  4. In the Prototyping stage, a prototype along with its navigation scheme was developed using Figma. This assisted stakeholders in visualizing potential future scenarios and synchronizing their objectives. This stage also encompassed conducting user tests, along with the development of prototype documentation and establishing the visual identity for MSA.
  5. Lastly, in the Assessment of Development Scope, a backlog for development volume assessment was prepared, and a cost-benefit analysis was conducted.

The strategic evaluation pinpointed key issues and constraints within the MSA:

  • Enhancing access to device information is necessary.
  • The portal, along with its processes, requires restructuring for better logic and user-friendliness.
  • A need for increased adaptability and versatility in the portal to facilitate a more convenient, all-in-one platform for various medical products, assistive technologies, and associated services.

We helped create a future vision so that different target groups could truly benefit from MSA services:

  • General public – In the future, the system will have an easily usable public user interface, employing standardised terminology, which will facilitate the simple search for medical devices and aids.
  • Entrepreneurs – Composite forms will be adopted, meaning that for activities related to the same device, multiple different applications will not be required, and necessary information will be readily accessible in MSA.
  • Officials – Several processes will be made more transparent, simpler, and where possible, automated.
  • IT Specialists – Frameworks and technologies will be standardised.

The analysis and strategy created in collaboration with the client contribute to significant change

We assisted in clarifying the bottlenecks in the current MSA and its processes and in planning the enhanced processes and user interface for the new MSA. This included developing a plan for the implementation and transition to the new MSA.

The key to the success of each project lies in effective collaboration

The successful execution of the work was heavily reliant on the MSA team, who, in their role as informed clients, contributed crucial insights vital for the project's triumph and were consistently accessible throughout the duration of the project.